At Via Dolce, we want travelers to understand the cancellation and refund conditions associated with their travel experience before confirming a booking.
Via Dolce provides travel experiences rather than physical products. Therefore, this policy relates to the cancellation, modification, and refund of travel bookings and experiences.
Via Dolce is a brand operated by TRAVEL WITH US – S.R.L.
Brand Name: Via Dolce
Legal Company Name: TRAVEL WITH US – S.R.L.
Business Type: Travel Agency / Tour Operator
Owner: Sante Carraro
Registered Address: Riviera dei Mugnai, 22, 35137 Padova (PD), Veneto, Italy
VAT / Partita IVA: 02377260282
Email: [email protected]
Phone: +39 049 876 3300
Website: viadolces.com
This policy applies to applicable bookings made for Via Dolce travel experiences, which may include:
Hidden Italy Discovery Tours
Wine & Vineyard Experiences
Italian Village Escapes
Coastal Heritage Journeys
Custom Italy Travel Packages
Because our journeys may be personalized, cancellation and refund conditions can depend on the specific itinerary, accommodation, activities, suppliers, dates, and services included in your booking.
If you wish to cancel a confirmed booking, please contact Via Dolce as soon as possible.
Cancellation requests should be submitted to:
Please include sufficient booking information for our team to identify your reservation.
A cancellation will be considered received when it has been received and acknowledged through the appropriate Via Dolce communication channel.
Cancellation conditions may vary depending on the travel package, itinerary, accommodation, activities, and third-party services included in a booking.
Any applicable:
Cancellation deadlines
Cancellation charges
Non-refundable amounts
Refund percentages
Supplier-specific conditions
should be communicated clearly to the traveler before the relevant booking is finalized.
Important: Exact cancellation periods and percentages have not been provided in the current Via Dolce developer brief. These terms must be finalized before publication rather than invented.
Whether a traveler is eligible for a full, partial, or no refund may depend on the applicable booking conditions and the services already reserved or provided.
Potential factors may include:
When the cancellation request is received
The specific experience booked
Accommodation cancellation conditions
Transportation arrangements
Local experience reservations
Supplier cancellation conditions
Non-refundable deposits or services, where properly disclosed
Other costs already committed for the booking
The applicable refund conditions should be disclosed before booking confirmation.
Custom Italy Travel Packages are personalized according to the traveler’s requested itinerary, duration, accommodation, and experience selection.
Because these arrangements may involve individually reserved services, their cancellation and refund conditions may differ from other Via Dolce experiences.
Any specific conditions applicable to a custom itinerary should be provided with the travel proposal or booking information before confirmation.
Certain bookings may require a deposit to secure travel arrangements.
Where a deposit is required, Via Dolce should clearly communicate:
The deposit amount
When payment is due
Whether any portion is refundable
The remaining balance
The balance payment deadline
Applicable cancellation conditions
The current developer brief does not provide specific deposit percentages or deadlines. These details must be confirmed before they are published.
Where a refund may be available, please contact:
Email: [email protected]
Please provide relevant booking information and the reason for your request.
Our team will review the request against the cancellation and refund conditions applicable to the booking.
If a refund is approved, Via Dolce should communicate the refund amount, method, and expected processing arrangements to the traveler.
Approved refunds should normally be returned using an appropriate payment method, subject to the payment provider and circumstances of the booking.
The exact processing period may depend on banks, card providers, payment processors, and other financial institutions.
No fixed refund-processing timeframe should be advertised until the payment provider and operational process have been confirmed.
If you wish to change your travel dates, itinerary, accommodation, activities, or other booking details, please contact us as early as possible.
We will review whether the requested change can reasonably be accommodated.
Changes may affect:
Availability
Pricing
Accommodation
Transportation
Activities
Local suppliers
Other itinerary arrangements
Any additional costs or revised conditions should be communicated before the traveler approves the change.
There may be circumstances in which a travel arrangement needs to be changed or cancelled due to availability, operational requirements, supplier changes, local circumstances, or other factors.
Where Via Dolce makes a material change to a confirmed booking, affected travelers should be contacted and informed of the available options in accordance with the applicable booking terms and legal requirements.
Mandatory rights available under applicable consumer and travel law remain unaffected.
Via Dolce experiences may involve independent providers such as hotels, transportation providers, vineyards, restaurants, guides, and local experience operators.
Some services may therefore be subject to third-party cancellation or refund conditions.
Any material supplier conditions affecting a traveler’s booking should be communicated appropriately before confirmation.
Via Dolce sells travel experiences rather than physical merchandise.
As a result, traditional product-return procedures, such as returning an item by post, generally do not apply.
This policy instead addresses cancellations, booking changes, and refunds associated with travel services.
Conditions relating to missed, unused, or partially used travel services should be specified in the applicable booking documentation.
The current developer brief does not establish refund rules for no-shows, late arrivals, voluntarily unused services, or partially completed itineraries.
These conditions should therefore be finalized as part of the legal review before publication.
Travel can sometimes be affected by events outside the reasonable control of travelers, Via Dolce, or travel suppliers.
The rights and obligations applying in such circumstances will depend on the booking, applicable supplier conditions, and mandatory Italian or European travel and consumer-protection law.
Nothing in this policy is intended to limit rights that cannot legally be excluded.
For cancellation, booking modification, or refund enquiries, please contact:
Email: [email protected]